Q: What are your business hours for accepting orders, pick-up and delivery?"

Business Hours: Accepting online orders 24/7. Fulfillment Hours for Pickup & Delivery: Sunday: Closed Monday: Closed Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: 9:00 AM - 5:00 PM Pickup in Windsor Mill, MD. Delivery within a 25-mile radius of Windsor Mill, MD (fees apply). Require 48-hour advance orders for pickup & delivery. Call us at 443-802-8120 to inquire. Shipping: Currently unavailable. Note: Pies are made fresh to order. All sales are final.

Q: How far in advance should I order?

Business Hours: Accepting online orders 24/7. Fulfillment Hours for Pickup & Delivery: Sunday: Closed Monday: Closed Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: 9:00 AM - 5:00 PM Pickup in Windsor Mill, MD. Delivery within a 25-mile radius of Windsor Mill, MD (fees apply). Require 48-hour advance orders for pickup & delivery. Shipping: Currently unavailable. Note: Pies are made fresh to order. All sales are final.

Question 1

Are you a full-service bakery?

Accepted Answer

Thai’s Pies, etc. is a cottage-to-commercial hybrid bakery model that leverages a shared-use commercial kitchen while maintaining a direct-to-consumer online ordering system with a set distribution schedule. Our operating model is also referred to as a “ghost bakery” or “virtual bakery with scheduled pickups and delivery service”.

Question 2

What makes Thai’s Pies unique compared to competitors?

Accepted Answer

Here are a few of the competitive advantages of ordering with Thai’s Pies:

1. Handmade, small-batch quality
Each pie is made by hand in small batches (not mass produced).
Result: deeper, fresher filling, flakier crust, and flavor profiles that change with the season – customers can taste the difference!

2. Genuine, memorable recipes & voice
Grandma-inspired, soulful recipes and bold southern-style flavor.

3. Freshness & bake-to-order convenience
Online ordering + pickup.
Convenience beats boutique bakeries that require long wait times or grocery store freezer pies.

4. Customized & personal service
Easy to request modifications (something chain pies rarely allow).
Direct owner interaction for custom/special orders.

5. Local & community-focused
Baltimore/Maryland based small business supporting local suppliers and the community.

Question 3

What are your business hours for accepting orders, pick-up and delivery?"

Accepted Answer

Business Hours:
Accepting online orders 24/7.
​
Fulfillment Hours for Pickup & Delivery:
Sunday: Closed
Monday: Closed
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
​
Pickup in Windsor Mill, MD. Delivery within a 25-mile radius of Windsor Mill, MD (fees apply).
​
Require 48-hour advance orders for pickup & delivery.
  
Call us at 443-802-8120 to inquire.
​
Shipping: Currently unavailable.
​
Note: Pies are made fresh to order. All sales are final.

Question 4

How do I place an order?

Accepted Answer

Click on the “Order Now” button to place your order.

Question 5

How far in advance should I order?

Accepted Answer

Business Hours:
Accepting online orders 24/7.
​
Fulfillment Hours for Pickup & Delivery:
Sunday: Closed
Monday: Closed
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
​
Pickup in Windsor Mill, MD. Delivery within a 25-mile radius of Windsor Mill, MD (fees apply).
​
Require 48-hour advance orders for pickup & delivery.
​
Shipping: Currently unavailable.
​
Note: Pies are made fresh to order. All sales are final.

Question 6

Is payment expected at the time of ordering. What payment methods do you accept?

Accepted Answer

Yes. Payments are collected online (prepaid model) via Square. All sales are final.

Question 7

Where do I pick-up my order?

Accepted Answer

We offer pickup & curbside pickup. Pickup is located in the Windsor Mill, MD area. Customers arrive during a scheduled pick-up window. The exact pickup location will be provided at payment and order confirmation.

Question 8

Do you deliver?

Accepted Answer

Yes. We offer delivery service within a 25-mile radius of Windsor Mill, Maryland. A delivery fee of up to $25 applies.

Question 9

Do you offer domestic or international shipping?

Accepted Answer

No. Domestic and International shipping is currently unavailable.

Question 10

Do the pies need to be refrigerated?

Accepted Answer

Yes. Our pies are baked fresh. For ultimate freshness and preservation, the pies should be kept refrigerated. The pies & desserts will last up to seven days in the refrigerator.

Question 11

Do you offer pies by the slice or single-servings? If so, how much?"

Accepted Answer

Yes. We offer mini pies, pies by-the-slice, and single-serving desserts. The cost of the mini pies, pies by-the-slice, and single-serving desserts are listed on the website when placing an order online. Note: pies by-the-slice and single serving desserts are not available for order during our soft launch season but are available for purchase at vending events.

Question 12

Are there plans to add additional pies, sweets or other offerings to the menu in the near future?"

Accepted Answer

Absolutely! We aim to introduce more delicious pies, sweets AND savory goods (yes – we love our savory pies, too!).

We will be adding ‘Thai’s Pies Specials’ to our “Sweet Features” section of our website which will include seasonal/limited pies and promotions. We will also feature where you can find Thai’s Pies in the community within our “Sweet Features” section of our website.

For continuous updates on new offerings, promotions, and our community engagement efforts, please subscribe on our website and follow us on our social media platforms: Instagram @ThaisPiesEtc and Facebook at Thai’s Pies, etc.

Question 13

Do you offer specials or give-a-ways?

Accepted Answer

From time to time, we will introduce ‘Thai’s Pies Specials’ and ‘Thai’s Pies Giveaways’. Please subscribe on our website and follow us on our social media platforms: Instagram @ThaisPiesEtc and Facebook at Thai’s Pies, etc. to stay connected for more information.

Question 14

What are the future plans for the business?

Accepted Answer

In the long-term, as the demands for the business evolve over time, Thai’s Pies seeks to transition from a ghost bakery to a brick-and-mortar storefront within the next 2-3 years.  In addition, we plan to grow our wholesale accounts and partnerships, establish brand growth and recognition, and plan for retail market preparation. We absolutely love our customers and strive to be a staple and a pillar in our community for gourmet pies and sweets for years to come!

Thai's Pies FAQ's