Thai's Pies FAQ's

Thai’s Pies, etc. is a cottage-to-commercial hybrid bakery model that leverages a shared-use commercial kitchen while maintaining a direct-to-consumer online ordering system with a set distribution schedule. Our operating model is also referred to as a “ghost bakery” or “virtual bakery with scheduled pickups and delivery service”.

Here are a few of the competitive advantages of ordering with Thai’s Pies:

1. Handmade, small-batch quality

• Each pie is made by hand in small batches (not mass produced).

• Result: deeper, fresher filling, flakier crust, and flavor profiles that change with the season – customers can taste the difference!

2. Genuine, memorable recipes & voice

• Grandma-inspired, soulful recipes and bold southern-style flavor.

3. Freshness & bake-to-order convenience

• Online ordering + pickup.

• Convenience beats boutique bakeries that require long wait times or grocery store freezer pies.

4. Customized & personal service

• Easy to request modifications (something chain pies rarely allow).

• Direct owner interaction for custom/special orders.

5. Local & community-focused

• Baltimore/Maryland based small business supporting local suppliers and the community.

We are excited to serve you during our soft relaunch season! Thanksgiving pre-orders are now open, and you can place your order anytime through November 20, 2025, right here on our website.

Order Fulfillment:

All orders will be fulfilled on select pickup and delivery dates: November 25 and 26.

Delivery Service:

Available within a 25-mile radius of Windsor Mill, Maryland, between 9:00 AM - 1:00 PM on the above fulfillment dates. (A delivery fee of up to $15 applies based on distance)

Pickup Hours: 1:00 PM - 5:00 PM

Pickup location in Randallstown, Maryland

(exact address provided after purchase)

Call us at 443-802-8120 to inquire.

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Shipping: Currently unavailable.

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Note: Pies are made fresh to order. All sales are final.

Click on the “Order Now” button to place your order.

We are excited to serve you during our soft relaunch season! Thanksgiving pre-orders are now open, and you can place your order anytime through November 20, 2025, right here on our website.

Order Fulfillment:

All orders will be fulfilled on select pickup and delivery dates: November 25 and 26.

Delivery Service:

Available within a 25-mile radius of Windsor Mill, Maryland, between 9:00 AM - 1:00 PM on the above fulfillment dates. (A delivery fee of up to $15 applies based on distance)

Pickup Hours: 1:00 PM - 5:00 PM

Pickup location in Randallstown, Maryland

(exact address provided after purchase) Call us at 443-802-8120 to inquire.

​

Shipping: Currently unavailable.

​

Note: Pies are made fresh to order. All sales are final.

Yes. Payments are collected online (prepaid model) via Square. All sales are final.

We offer pickup & curbside pickup. During our soft launch season, the pick-up location is in Randallstown, Maryland. Customers arrive during a scheduled pick-up window. The exact pickup location will be provided at payment and order confirmation.

Yes. We offer delivery service within a 25-mile radius of Windsor Mill, Maryland. A delivery fee of up to $15 applies.

No. Domestic and International shipping is currently unavailable.

Yes. Our pies are baked fresh. For ultimate freshness and preservation, the pies should be kept refrigerated. The pies will last up to three to four days in the refrigerator.

Yes. We offer mini pies, pies by-the-slice, and single-serving desserts. The cost of the mini pies, pies by-the-slice, and single-serving desserts are listed on the website when placing an order online.

Absolutely! We aim to introduce more delicious pies, sweets AND savory goods (yes – we love our savory pies, too!).

We will be adding ‘Thai’s Pies Specials’ to our “Sweet Features” section of our website which will include seasonal/limited pies and promotions. We will also feature where you can find Thai’s Pies in the community within our “Sweet Features” section of our website.

For continuous updates on new offerings, promotions, and our community engagement efforts, please subscribe on our website and follow us on our social media platforms: Instagram @ThaisPiesEtc and Facebook at Thai’s Pies, etc.

From time to time, we will introduce ‘Thai’s Pies Specials’ and ‘Thai’s Pies Giveaways’. Please subscribe on our website and follow us on our social media platforms: Instagram @ThaisPiesEtc and Facebook at Thai’s Pies, etc. to stay connected for more information.

In the long-term, as the demands for the business evolve over time, Thai’s Pies seeks to transition from a ghost bakery to a brick-and-mortar storefront within the next 2-3 years. In addition, we plan to grow our wholesale accounts and partnerships, establish brand growth and recognition, and plan for retail market preparation. We absolutely love our customers and strive to be a staple and a pillar in our community for gourmet pies and sweets for years to come!